Empower residents to report concerns online through SDL’s citizen-facing platforms, ensuring real-time issue reporting and saving time on data entry.

Reduce the time and effort required to manage complaints. Whether a complaint comes in online or over the phone, users will be able to log and track complaints digitally, including details such as the nature of the complaint, location information, and any associated photos.

Assign complaints to the appropriate departments and users, enabling them to follow up, prioritize requests and initiate an inspection or work order if necessary.

At any point, users can access SDL’s software to check the status of their requests and see if the issue has been resolved.

Generate reports to gain a better understanding of trends, prioritize resources and identify areas for improvement.

Staff can use the app to manage complaints and access details such as complainant information, location, description and any accompanying photos.

Depending on the type of complaint, an inspection or work order can be created. Departments can use the app to access their assigned complaints, reference checklists and complete any inspections or work orders associated with the complaint.

Users can log their findings and resolutions in the app, including photos and notes. All of the data entered into the app will sync back in real-time to your office staff, ensuring all parties have the latest information.

Residents can use SDL's citizen-facing platforms to report issues in real-time to their county or municipality. As part of this process, the complainant can provide a detailed description of the issue, photos and location information.

At any point, complainants can access SDL’s web-based portal and mobile app to check the status of their complaints online. The platforms provide transparency and assure residents that their concerns are being addressed.