Streamline Complaints From Issue Reporting To Resolution
Say goodbye to using post-its and emails to manage your complaints. SDL Connect simplifies the entire process from issue reporting to resolution.
Our comprehensive solution empowers residents to report concerns and monitor progress online, while providing departments with the tools they need to efficiently manage, assign, track and resolve issues whether they are in the office or out in the field.
How We Help Your Office Staff
SDL’s out-of-the-box complaint management solution offers building departments predefined templates and workflows that can be configured to meet your needs.
Empower residents to report concerns online through SDL’s citizen-facing platforms, ensuring real-time issue reporting and saving time on data entry.
Reduce the time and effort required to manage complaints. Whether a complaint comes in online or over the phone, users will be able to log and track complaints digitally, including details such as the nature of the complaint, location information, and any associated photos.
Assign complaints to the appropriate departments and users, enabling them to follow up, prioritize requests and initiate an inspection or work order if necessary.
At any point, users can access SDL’s software to check the status of their requests and see if the issue has been resolved.
Generate reports to gain a better understanding of trends, prioritize resources and identify areas for improvement.
How We Help Your Field Staff
SDL’s mobile app makes it easy for employees to investigate and address concerns in the field using a smartphone or tablet.
Staff can use the app to manage complaints and access details such as complainant information, location, description and any accompanying photos.
Depending on the type of complaint, an inspection or work order can be created. Departments can use the app to access their assigned complaints, reference checklists and complete any inspections or work orders associated with the complaint.
Users can log their findings and resolutions in the app, including photos and notes. All of the data entered into the app will sync back in real-time to your office staff, ensuring all parties have the latest information.
How We Help Your Community
Use SDL’s public-facing platforms to give residents the option to report concerns in person or online.
Residents can use SDL's citizen-facing platforms to report issues in real-time to their county or municipality. As part of this process, the complainant can provide a detailed description of the issue, photos and location information.
At any point, complainants can access SDL’s web-based portal and mobile app to check the status of their complaints online. The platforms provide transparency and assure residents that their concerns are being addressed.