While the county’s departments generally operate in silos, budgeting for and finding their own software vendors, the CIO sought out to find a flexible software solution that could meet the needs of all of its departments and offer a single destination for citizen services.

Historically, Schenectady County relied on paper-based processes for its child care assistance program. Anyone looking to apply for assistance needed to submit applications by mail, fax or by physically dropping off the application at the county’s Department of Social Services office.

Historically, residents of Raritan Township had to visit the Department of Public Works in person to acquire recycling permits. Recognizing the need for change, the DPW’s office manager used SDL Forms to convert the township’s paper process to a digital form.

In response to the pandemic, Lambertville's Deputy Clerk wanted to give residents the option to submit applications and requests online. Using SDL’s digital form builder, the city began replacing its paper applications with digital forms.

In response to Hurricane Sandy, the Borough of Oceanport made it a priority to offer information and services online for its residents. After vetting multiple vendors, Oceanport enlisted SDL to help roll these services out gradually.